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 RESEARCH DIRECTION

Healthcare

PROJECT

​CARE BOX

SUMMARY

This project is to refine the online hospital to help employees get the correct medical treatment.

RESPONSIBILITIES

Individual design project

Problem statement

In China, since many companies do not protect employees‘ rights as the law requires when they take sick leave,  the company regardless of their health, which leads office workers to take improper medical treatment when they feel unwell.

Persona: 

Mr Wang is a UI designer. He often works overtime. Due to lack of daily exercise, Mr Wang often catches a cold or a fever. If he asks for sick leave, it will impact on the salary and year-end assessments. Therefore, when Mr Wang feels sick, he often takes some cold medicine by himself. He will only see a doctor if the symptoms get more serious.

The journey of Chinese worker deal with sickness. 

(Date comes from field observation and user interview)

User Action

Feeling sick.

Taking medicine by  individual experience.

Asking staff management for sick leave.

Waiting for the doctor's consultation.

Lineing up for a physical examination.

Having a consultation with the doctor.

Queue up for medicine

User Thoughts

I'll be all right after a few days of medicine.

I'll be all right after a few days of medicine.

I am very sick, I need to go to hospital.

So crowded in here. When will I can see the doctor.

When will I be able to see the doctor?

Please give me an injection to  have a fast recovery.

I don't want to take sick days anymore. I have suffered a big pay cut already.

User Painpoints

It’s terrible to take medicine without a doctor’s diagnosis.

If he ask for sick-leave, his salary will be deducted.

Waiting for a long time.

Waiting for a long time.

Waiting for a long time.

The situation of medical system

I analyzed all stakeholders in China's medical system through desktop research.

Tertiary Hospital

Community Hospital

Internet Hospital

The Pharmacy

The Clinic

Co-Discovery

After then, I invited several employees to the issues of the medical service system.

Tertiary Hospital

There are the best doctors and medical resources in Tertiary Hospital. It results in patients spending more time and money on treatment. Furthermore, it will exacerbate the imbalance in health care resources.

I perfer to make the first diagnosis in Tertiary hospitals to cure the disease quickly. But there are so many people in Tertiary Hospital that I have to take one day off to see the doctor. 

Miss Zhang   Age: 27  

Community Hospital

Community hospitals are mainly located around residential communities and provide essential basic healthcare for surrounding residents. It is very inconvenient to go there for office workers who work long hours in office buildings. Beset by a shortage of funds, some community hospitals have outdated equipment. 

The medical conditions of community hospitals are too underdeveloped. I am afraid of wasting time there. So I don't want to see a doctor in community hospitals.

Mr Wang    Age: 32    

Internet hospital

Internet hospitals provide a more timely online consultation. Since a patient’s visit is only based on online communication and self-report, the consultation makes patients lack confidence in the doctor, and the doctor makes mistakes in treatments. Therefore, Internet hospitals are only a tool for patients to buy prescription medicine in most cases. 

Mr Wang    Age: 32    

It is very convenient to buy medicines in the Internet hospital. When I report the state of an illness to a doctor, I can get the medication prescribed.

Tertiary Hospital

Community Hospital

Internet Hospital

The Pharmacy

The Clinic

The situation of medical system

I analyzed all stakeholders in China's medical system through desktop research.

Co-Discovery

After then, I invited several employees to the issues of the medical service system.

Tertiary Hospital

There are the best doctors and medical resources in Tertiary Hospital. It results in patients spending more time and money on treatment. Furthermore, it will exacerbate the imbalance in health care resources.

I perfer to make the first diagnosis in Tertiary hospitals to cure the disease quickly. But there are so many people in Tertiary Hospital that I have to take one day off to see the doctor. 

Miss Zhang   Age: 27  

Community Hospital

Community hospitals are mainly located around residential communities and provide essential basic healthcare for surrounding residents. It is very inconvenient to go there for office workers who work long hours in office buildings. Beset by a shortage of funds, some community hospitals have outdated equipment. 

The medical conditions of community hospitals are too underdeveloped. I am afraid of wasting time there. So I don't want to see a doctor in community hospitals.

Mr Wang    Age: 32    

Internet hospital

Internet hospitals provide a more timely online consultation. Since a patient’s visit is only based on online communication and self-report, the consultation makes patients lack confidence in the doctor, and the doctor makes mistakes in treatments. Therefore, Internet hospitals are only a tool for patients to buy prescription medicine in most cases. 

Mr Wang    Age: 32    

It is very convenient to buy medicines in the Internet hospital. When I report the state of an illness to a doctor, I can get the medication prescribed.

Definition

I found out the main issues with office workers‘ healthcare through the problem tree.

Development

I found the problem of medical treatment among Chinese youngsters. They always think that their bodies have "inflammation" when they suffer from diseases or pain. Therefore, I base my views on the technology of combined blood routine tests and Internet medical services to build a new service ecosystem.

Service Ecology Map

Service Ecology Map

Prototyping 

I took my cardboard blood vessel collection and self-service blood collection machine and visited office workers around the office building. I can conclude that users had a high acceptance of Care Box.

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